terms.

Shipping from Canada can take a minute, eh? I use Canada Post Light Packet Air for American orders, for all parcels containing 1 embroidery piece. I can use a variety of options for Canadian orders but will by default ship over-sized lettermail unless otherwise requested. Orders going across the pond will be send small packet air. Your order will arrive wrapped quite snug, in a shrink wrap, so the piece stays nice and tightly embroidered. Just like the day I created it! All pieces come with a thank-you card, and a little extra something, because you're so rad.

All orders require payment up front. Custom orders are a final sale. Non-custom orders may be exchanged on a case by case basis up to 5 days after purchase - though item MUST come from a smoke-free, allergen-friendly home. Again, this will be on a case by case basis :)

Wholesale orders start off with a minimum quantity of 12 pieces. Onus is on Buyer to pay for shipping, which must include tracking. Tracking on parcels comes with enough insurance/coverage should your parcel arrive a bit off, or in ridiculously rare cases, not at all. COD is on Buyer to pay. Contact me via email to learn more about wholesale options!

Cut-off shipping dates around statutory holidays are 12 working days prior to said holiday. Around Christmas/New Years, my cut off is December 5th. This is because parcels can often get lost in the mail in December. However, should you badly wish to get that embroidery, I highly encourage you to opt for tracking on an expedited parcel. Orders shipped out without tracking after December 5th, but before January 5th, MAY have trouble finding their new homes due to the influx of parcels Canada Post needs to process! If you live in the province of Manitoba and do not wish to opt for tracking, I cannot be responsible for items lost in the mail. If you would like a photo of your stamped parcel, kindly ask at check out and I would be more than glad to send a copy of the receipt and photo of your stamped parcel on it's way to ya. While pick-up is always an option, I only meet with folks in public spaces. Thank you for your understanding! xo

Threats, harassment, or slander will not be tolerated and will get you banned from successfully ordering, or visiting my social media pages - because it's pretty dang easy to be nice, knawmean?

See Canada Post's webpage, here, for more information on shipping.